Welcome to the Ride Shop FAQ page! We’re here to help answer your questions about our adventure-ready gear, shipping policies, and more. Below you’ll find answers to our most frequently asked questions.

About Ride Shop

What kind of products does Ride Shop specialize in?
We specialize in high-performance adventure gear for cyclists, runners, and outdoor enthusiasts. Our product range includes apparel, base layers, bike accessories, climbing equipment, footwear, and specialized components for various sports.
Who is Ride Shop’s target customer?
Our gear is designed for active adventurers who demand quality equipment for cycling, running, climbing, and outdoor activities. Whether you’re a weekend warrior or a competitive athlete, we’ve got the gear to support your adventures.

Product Questions

How do I choose the right size for apparel?
Each product page includes detailed size charts with measurements in both inches and centimeters. For performance gear, we recommend checking the “fit notes” as some items are designed with athletic cuts that may differ from standard sizing.
Are your products suitable for extreme weather conditions?
Many of our jackets, base layers, and outdoor equipment are specifically designed for challenging conditions. Look for technical specifications like waterproof ratings, insulation types, and breathability metrics in product descriptions.
Do you offer technical specifications for bike components?
Absolutely! All our bike parts (frames, hubs, rims, cockpit components) include detailed technical specifications, compatibility information, and often CAD drawings or geometry charts where applicable.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Yes! We use industry-standard SSL encryption and never store your full payment details on our servers. PayPal transactions are processed entirely through their secure platform.
Can I modify or cancel my order after placing it?
Orders process quickly (within 1-2 business days), but if you contact us immediately at [email protected], we’ll do our best to accommodate changes. Once shipped, orders cannot be modified.

Shipping & Delivery

Where does Ride Shop ship?
We ship worldwide to most countries! Currently, we’re unable to deliver to some remote areas in Asia and a few other locations. During checkout, our system will confirm if we can ship to your address.
What are my shipping options?

🚀 Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch) – Recommended for time-sensitive orders with full tracking

🌍 Free Shipping: Free on orders over $50 via EMS (15-25 days after dispatch) – The eco-friendly choice for planned purchases

How long does order processing take?
We carefully prepare and quality-check every order within 1-2 business days before dispatch. You’ll receive tracking information as soon as your gear leaves our New York warehouse.
Will I need to sign for my package?
Most packages require a signature upon delivery to ensure your gear arrives safely. If you won’t be available, consider shipping to your workplace or using carrier delivery instructions where available.

Returns & Exchanges

What’s your return policy?
We offer no-hassle returns within 15 days of delivery. Items must be unused, in original condition with tags attached. Contact [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive your return, processing typically takes 3-5 business days. Refunds appear on your original payment method within 7-10 business days after processing.
Do you offer exchanges?
For fastest service, we recommend returning the original item (following our return process) and placing a new order for the correct size or product.

Contact & Support

How can I contact customer service?
Our gear experts are available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is Ride Shop located?
Our headquarters and warehouse are located at:
1997 Duncan Avenue, New York, US 10011

Still have questions? Our adventure gear experts are ready to help you prepare for your next outing. Email us anytime at [email protected] and we’ll get you the answers you need!